Privacy Policy

Introduction

Welcome to NV Health, your trusted multi-disciplinary weight loss clinic. Our commitment to your privacy is paramount. Adhering to the Privacy Act 1988 and the Australian Privacy Principles, we understand the critical importance of protecting personal information. NV Health, accessible at www.nvhealth.com.au, is dedicated to offering innovative weight loss solutions and metabolic interventions, complemented by comprehensive health coaching and support. Our goal is to provide a secure and confidential environment where your personal and health information is handled with the utmost care and respect.

Collection of Personal Information

At NV Health, we collect personal information through direct interactions with our users. This includes information gathered when you subscribe to our services, engage in online consultations, or communicate with us through various channels. Additionally, we may receive personal information from third parties, such as partners and government sources. Our collection practices are governed by a commitment to lawful and fair handling of your data.

Types of Personal Information Collected

We collect a diverse range of information to serve you better:

1. General Personal Information, including names, contact details, and billing information.
2. Health-Related Information, which encompasses medical histories, Medicare details, and other health metrics.
3. Technical Information, such as device IDs and web log-in data, to enhance your digital experience with NV Health.

Use and Disclosure of Personal Information

Your personal information is vital in providing you with tailored health solutions. We use this data to verify identities, manage health records, process payments, and communicate effectively. Additionally, we engage in marketing activities to keep you informed about our latest offerings. We share your data with partner practitioners, service providers, and third parties only when necessary and in accordance with legal obligations.

Information Storage, Security, and Protection

Securing your personal information is a top priority. We employ robust physical and electronic measures to protect your data from unauthorised access and potential threats. Our storage solutions, both local and overseas, adhere to stringent security standards. We are committed to ensuring the integrity and confidentiality of your information.

Marketing and Communications

At NV Health, we believe in keeping you informed about services that might interest you. While we engage in direct marketing, we respect your choice to opt out of such communications. Our marketing efforts are designed to be relevant, respectful, and in line with your preferences.

Access and Correction of Personal Information

You have the right to access and correct your personal information held by us. We endeavor to make this process as seamless as possible. Should you wish to access or amend your data, please contact our Privacy Officer. We aim to address your requests promptly, maintaining transparency throughout the process.

Overseas Transfer and Disclosure of Information

In certain instances, we may store or process your information overseas, ensuring that these transfers comply with the necessary privacy standards. Your consent is paramount in such circumstances, and we strive to maintain the confidentiality and security of your data globally.

Complaints and Resolutions

Your satisfaction is key to our service. If you have any concerns regarding our handling of your personal information or our privacy practices, please reach out to our Privacy Officer. We are committed to resolving complaints efficiently and effectively.

Website Use and Online Data

Our website employs cookies and other tracking technologies to enhance user experience. This anonymous data helps us understand website usage and improve our services accordingly.

Policy Amendments and User Feedback

We continually adapt our Privacy Policy to reflect changes in legislation and best practices. Your feedback is invaluable in this process, and we encourage you to review our policy regularly to stay informed of any updates.

Contact Information

For any inquiries or feedback regarding our Privacy Policy, please contact:

The Privacy Officer
NV Health Group Pty Ltd
Email: hello@nvhealth.com.au

NV Health is committed to protecting your privacy as we provide you with quality health care and support.